Privacy Policy
Last updated: 28 September 2026
JAJEX APPAREL LTD, trading as Jajex Apparel, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you browse our website, purchase from us, contact us, subscribe to our communications, attend our events or participate in our programmes.
Who We Are
JAJEX APPAREL LTD trading as Jajex Apparel
Company number: 16483071
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Customer correspondence and appointment address: 1 Lochside View, Edinburgh, EH12 9DH, United Kingdom
Email: [email protected]
Telephone: 07360 523234
For data protection purposes, JAJEX APPAREL LTD is the controller of personal information collected through this website.
Information We May Collect
Name and contact details
Billing and delivery addresses
Order and transaction information
Account Information
Messages and customer-service
Marketing preferences
Device, browser and IP information
Website activity, cookie and analytics information
Where payment is processed by an external payment provider, Jajex Apparel does not need to retain complete payment-card details itself.
How We Use Your Information
Process and fulfill orders
Arrange delivery
Manage returns and refunds
Respond to enquiries and provide customer support
Manage event registrations
Prevent fraud and misuse
Improve our website and customer experience
Analyse website performance
Send marketing where permitted
Meet legal, accounting and regulatory obligations
Lawful Bases
Depending on the activity, we may process personal information because it is necessary to perform a contract, comply with a legal obligation, pursue a legitimate business interest, or because you have provided consent. Where we rely on consent, you may withdraw it at any time.
Marketing
If you choose to join the Jajex Circle or otherwise consent to marketing, we may send you information about new collections, events, special offers, Young Creative Thread activities and brand news. You may unsubscribe at any time using the unsubscribe option in our communications or by contacting us.
International Transfers
Some technology providers may process personal information outside the UK. Where this happens, we take appropriate steps to ensure suitable safeguards are used where required by law.
Sharing Your Information
Where necessary, we may share information with trusted providers such as payment processors, delivery companies, website and ecommerce providers, CRM and email providers, analytics providers, professional advisers, and regulators or public authorities where legally required. We do not sell personal information.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, accounting, tax, fraud-prevention or legal requirements.
Your Rights
Access your personal information
Correct inaccurate information
Request deletion in appropriate circumstances
Restrict certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
To exercise your rights, contact [email protected]. You may also raise a concern with the UK Information Commissioner’s Office.
Childern's Information
Young Creative Thread works with young people aged 12–18. Where personal information relating to minors is collected, appropriate information, consent and safeguarding procedures will be used according to the nature of the activity. Parent or guardian involvement will be required where appropriate.
Cookies
Our website uses cookies and similar technologies. Please see our separate Cookie Policy for further information and controls.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will appear on this page.