Returns & Refunds Policy
We hope you love your Jajex Apparel purchase. If something is not right, this policy explains the options available to you.
Changing Your Mind
For most eligible goods purchased online, you may notify us that you wish to cancel within 14 days after receiving your order. After notifying us, you normally have a further 14 days to return the goods.
How to Request a Return
Email [email protected] and include your name, order number, the item(s) you wish to return and the reason for contacting us. We will provide return instructions.
Free UK Delivery
Free UK delivery is available on orders over £150 unless a different promotion is clearly stated on the website or at checkout.
Condition of Returned Items
You may inspect garments as you reasonably would in a physical shop. Returned products should be in appropriate condition and retain original tags where applicable. A reduction may be made where the value of an item has been reduced by handling beyond what was reasonably necessary to inspect it.
Return Postage
For a normal change-of-mind return, customers are responsible for return postage unless otherwise agreed. Different rules may apply where goods are faulty, damaged, incorrect or not as described.
Refunds
Once an eligible return has been received and checked, refunds will normally be made using the original payment method. Where statutory cancellation rights apply, refunds will be made within the applicable legal timeframe.
Original Delivery Charges
Where legally required following cancellation of an eligible online order, the basic standard delivery charge will be refunded. Additional amounts paid for an upgraded or express delivery service may not be refundable beyond the standard delivery amount.
Faulty, Damaged or Incorrect Goods
Your statutory rights are not affected. Goods must be as described, of satisfactory quality and fit for purpose. If you believe an item is faulty, damaged or incorrect, contact us promptly so we can review the issue.
Items That May Not Be Returnable
Legal exceptions may apply to certain goods, including products made to a customer’s specification, personalised items, or certain sealed hygiene-sensitive goods once unsealed. Any applicable exclusion should be made clear before purchase.
Exchanges
Jajex Apparel does not currently offer direct exchanges. If you wish to change a size or style, return the eligible item in accordance with this policy and place a new order.
Contact
Email: [email protected]
Telephone: +447360 523234