Shipping & Delivery Policy
We want every Jajex Apparel order to reach you safely and smoothly. Please read the information below before ordering.
Order Processing
Orders are typically processed within 3–5 business days after payment has been successfully received. Orders placed on weekends or UK public holidays begin processing on the next business day. Processing time is separate from delivery time.
UK Delivery
Available delivery methods, charges and estimated delivery times are displayed at checkout. Please review the delivery option you select before completing your purchase.
Free UK Delivery
Free UK delivery is available on orders over £150 unless a different promotion is clearly stated on the website or at checkout.
International Delivery
International delivery may be available to selected countries. Delivery times and charges depend on destination and will be shown at checkout where available.
Customs & Import Charges
For international orders, customs duties, taxes or import charges may be applied by the destination country. Unless expressly stated otherwise, these charges are the customer’s responsibility.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Delays
Delivery dates are estimates unless expressly agreed otherwise. If your order appears significantly delayed, please contact us so we can investigate.
Incorrect Delivery Address
Customers are responsible for providing an accurate delivery address. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or dispatch.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost, contact us promptly with your order number and relevant details. We may request photographs or other information to help us investigate.
Contact
Email: [email protected]
Telephone +447360523234