Find answers about orders, delivery, returns, sizing and more. Our customer care information is here to make your Jajex experience simple and seamless.
Please use our Size Guide to compare your measurements with the recommended sizing. If you are unsure about the fit of a particular item, contact our team and we will be happy to assist.
Delivery times depend on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive tracking information so you can follow your delivery.
Eligible items may be returned or exchanged according to our returns policy. Items must meet the return conditions and be returned within the applicable return period.
Once your order has been dispatched, we will send your tracking information to the email address provided during checkout. You can use the tracking link to follow the progress of your delivery.
Orders are carefully prepared before dispatch. You will receive a confirmation once your order has been shipped, together with any available tracking information.
We offer delivery throughout the United Kingdom. Available shipping options, delivery estimates and applicable charges will be shown during checkout.
International delivery may be available for selected destinations. Delivery times, shipping costs and any applicable duties or taxes may vary depending on the destination.
Where tracking is available, your tracking details will be sent by email after dispatch so you can monitor your order until delivery.
Eligible items may be returned or exchanged in accordance with the Jajex Apparel returns policy. Items should be unworn, unused and returned in their original condition with applicable tags attached.
Certain customised, made-to-order, final-sale or hygiene-sensitive items may not be eligible for return. Please review the applicable product information and final returns policy before purchasing.
Our size guide is designed to help you find the most comfortable fit. Measure your bust, waist and hips and compare your measurements with the chart below. Individual garments may vary depending on the cut and fabric.
| UK SIZE | BUST | WAIST | HIP |
|---|---|---|---|
| 8 | — | — | — |
| 10 | — | — | — |
| 12 | — | — | — |
| 14 | — | — | — |
| 16 | — | — | — |
Fit can vary depending on the garment style, fabric and silhouette. Please review any product-specific fit information before ordering. If you are between sizes or need additional guidance, contact our team before purchasing.
If you need help with an order, sizing, delivery or anything else, contact the Jajex team.
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