Fabric Composition: 100% Cotton African Ankara Print

Our beautiful Ankara garments are made from 100% cotton fabric, featuring vibrant colours and distinctive African-inspired prints.

To help preserve the colours, quality and shape of your garment, we recommend the following care instructions:

Washing

- Hand wash gently in cold water (maximum 30°C).

- Wash inside out and separately, especially during the first few washes.

- Use a mild, colour-safe detergent.

- Do not bleach or use harsh cleaning chemicals.

- Avoid prolonged soaking, vigorous rubbing or wringing.

Drying

- Gently remove excess water without twisting the fabric.

- Reshape while damp and air dry naturally in the shade.

- Avoid direct sunlight for prolonged periods to help maintain vibrant colours.

- Do not tumble dry.

Ironing

- Iron inside out using a medium heat setting suitable for cotton.

- Use a pressing cloth where necessary to protect the print and decorative details.

Storage

- Store in a cool, dry place away from direct sunlight.

- Hang or fold neatly to minimise creasing.

Please Note: Cotton is a natural fibre and may shrink slightly when exposed to heat or improper washing. Following these care instructions will help maintain your garment's appearance and fit.

Jajex Apparel – Beautiful Fashion, Beautifully Cared For.

At Jajex Apparel, we take care in preparing and packaging every order to ensure your beautiful new outfit arrives safely.

Order Processing

All orders are processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

UK Standard Delivery – £4.99

- Delivery Cost: £4.99

- Order Processing: 1 business day

- Estimated Delivery: 3–5 business days after processing

- Estimated Total Time: 4–6 business days from order placement, excluding weekends and public holidays.

Order Tracking

Where a tracked delivery service is used, tracking information will be provided by email once your order has been dispatched.

Delivery Delays

We aim to deliver all orders within the estimated timeframes. However, occasional delays may occur due to courier operations, severe weather or other circumstances beyond our control.

If there is a significant delay with your order, please contact our customer service team through our Contact Us page.

Additional Information

- Delivery charges are displayed before checkout is completed.

- Business days exclude weekends and public holidays.

- Delivery estimates are not guaranteed delivery dates.

For further details, please visit our Shipping & Delivery Policy.

Shop with Confidence at Jajex Apparel

At Jajex Apparel, we want you to love every purchase. If your order isn't quite right, we're here to help.

Returns

If you change your mind about your purchase, you have 14 days from the day you receive your order to notify us that you wish to return it.

Once you have notified us, you have a further 14 days to send your item back.

Return Conditions

- Items may be tried on to check the fit and appearance, just as you would in a physical shop.

- Please take reasonable care of garments while they are in your possession.

- Return items with their original tags and packaging where reasonably possible.

- Excessive handling or use beyond what is necessary to inspect the garment may result in a deduction from your refund, where permitted by law.

Exchanges

Need a different size or style? Please contact our customer service team.

Exchanges are subject to stock availability and our exchange arrangements. If a direct exchange is unavailable, you can return an eligible item for a refund and place a new order.

Please refer to our Size Guide before purchasing to help you select the most suitable fit.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return postage costs, provided this was communicated before purchase.

If your item is faulty, damaged or not as described, we will resolve the issue in accordance with your statutory consumer rights, including applicable reasonable return costs.

Refunds

Refunds are issued to the original payment method within 14 days of receiving the returned item or evidence that it has been sent back, whichever is earlier.

Where required by law, refunds will include the original standard delivery charge.

Return Address

Jajex Apparel – Returns Department

1 Lochside View

Edinburgh

EH12 9DH

United Kingdom

Please include your order number with your return so we can identify and process it promptly.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not as described, please contact our customer service team so we can assist you.

Nothing in this policy affects your statutory consumer rights.

For more information, please visit our full Returns & Refunds Policy or contact our customer service team.